1. INFORMATION WE COLLECT
 

1. Depending on the nature of our interaction with you, Wisdom Tuition Centre may collect personal information including:

   • Student information, such as name, age, date of birth, school, class level, academic information, attendance records, assessment results and learning progress;

   • Parent/guardian information, such as name, relationship to the student, telephone number, WhatsApp contact details, email address and other contact information;

   • Registration and enrolment information, including programme, class, timetable, learning format and other information provided during registration;

   • Payment information, including payment records and information relating to tuition fees;

   • Communication records, including messages, enquiries, requests and other communications between you and the Centre;

   • Information relevant to student health, safety or participation, where such information is voluntarily provided and reasonably necessary for the Centre to support the student;

   • Photographs, videos, student work, testimonials or achievements, where these are collected or used with appropriate permission; and

   • Other information reasonably necessary for the provision and administration of our tutoring services.

2. We may also collect information when you contact us, submit forms, communicate through WhatsApp or other designated channels, visit our Centre, or interact with our website.
    

2. HOW WE COLLECT PERSONAL INFORMATION
 

1. Personal information may be collected directly from students, parents/guardians, tutors, staff or other individuals when they:

   • complete an application or registration form;

   • provide information for enrolment or class administration;

   • communicate with the Centre;

   • make enquiries or requests;

   • provide payment or payment-related information;

   • provide information relating to a student's learning, attendance, health or safety; or

   • otherwise voluntarily provide information to the Centre.

2. Where appropriate, we may also receive information from a parent/guardian on behalf of a student.
    

3. PURPOSES OF COLLECTING AND USING PERSONAL INFORMATION
 

Wisdom Tuition Centre may collect and use personal information for purposes including:

• processing student applications and registrations;

• organising classes, timetables and attendance;

• providing tutoring and educational services;

• monitoring and supporting student learning and academic progress;

• communicating with students and parents/guardians;

• administering tuition fees, payments and related records;

• managing temporary halts, withdrawals and other enrolment matters;

• maintaining educational and administrative records;

• supporting student health, safety and well-being where relevant information has been provided;

• responding to enquiries, requests, complaints or concerns;

• improving our classes, teaching materials, curriculum and Centre operations;

• managing photographs, videos, student work, testimonials or achievements where appropriate consent has been obtained; and

• complying with applicable legal, regulatory or administrative requirements.
   

We will generally use personal information only for purposes reasonably connected with the provision and administration of our services.
 

4. STUDENT ACADEMIC AND ATTENDANCE INFORMATION
 

1. Student academic information, assessment results, attendance records, learning progress and related information may be collected and maintained for educational and administrative purposes.

2. Such information may be used by authorised tutors and Centre personnel where reasonably necessary to provide, manage or improve the student's tutoring services.

3. Student academic and attendance information will not be publicly disclosed except where permitted by the parent/guardian, necessary for legitimate Centre operations, or otherwise permitted or required by law.
    

5. PHOTOGRAPHS, VIDEOS AND STUDENT WORK
 

1. Wisdom Tuition Centre may take or receive photographs, videos, student work, testimonials or records of student achievements in connection with Centre activities.

2. Identifiable photographs, videos, student work, testimonials or achievements will not be used for promotional or publicity purposes without appropriate consent.

3. Where appropriate, the Centre may use anonymised student work or achievements for educational, promotional or other legitimate purposes where the individual student cannot reasonably be identified.

4. Parents/guardians may contact the Centre regarding questions or concerns about the use of identifiable photographs, videos or student work.
    

6. DISCLOSURE OF PERSONAL INFORMATION
 

1. Wisdom Tuition Centre will not sell or rent students' or parents'/guardians' personal information to third parties.

2. Personal information may be disclosed where reasonably necessary for the purposes described in this Privacy Notice, including to:

   • authorised tutors, staff or personnel of Wisdom Tuition Centre;

   • service providers who assist the Centre with administrative, communication, technology, payment or other operational functions;

   • professional or service providers where reasonably necessary for Centre operations; or

   • government authorities, regulatory bodies or other parties where disclosure is required or permitted by law.

3. Where personal information is disclosed to another party for a legitimate Centre purpose, the Centre will take reasonable steps to ensure that the information is handled appropriately.
    

7. WHATSAPP AND OTHER COMMUNICATION CHANNELS
 

1. Wisdom Tuition Centre may use WhatsApp, telephone, email or other designated communication channels to communicate with students and parents/guardians.

2. Such communications may include information relating to class schedules, attendance, fees, announcements, student progress, replacement arrangements and other Centre matters.

3. Parents/guardians should be aware that third-party communication platforms operate according to their own terms and privacy practices.

4. The Centre will take reasonable steps to avoid unnecessarily sharing personal information through communication channels and will use such channels for legitimate Centre purposes.
    

8. WEBSITE AND ONLINE INFORMATION
 

1. Our website may contain general information about Wisdom Tuition Centre, our classes, services, activities and contact methods.

2. Where you voluntarily provide personal information through our website or other online channels, the information may be used for the purposes described in this Privacy Notice.

3. Our website or third-party services used in connection with the website may collect limited technical information, such as information relating to website usage or device connections, depending on the services and technologies used.

4. Where our website uses cookies or similar technologies, these may be used for purposes such as website functionality, security, performance or basic visitor analytics.

5. We will not intentionally use website visitor information to identify an individual unless the information has been voluntarily provided to us or is otherwise lawfully available to us.
    

9. PROTECTION OF PERSONAL INFORMATION
 

1. Wisdom Tuition Centre will take reasonable practical measures to protect personal information against unauthorised access, collection, use, disclosure, alteration, loss, misuse or destruction.

2. Access to personal information will be limited to individuals who reasonably need the information for legitimate Centre purposes.

3. However, no method of storing, transmitting or processing information can be guaranteed to be completely secure. The Centre cannot guarantee absolute security against every possible security incident or unauthorised access.
    

10. RETENTION OF PERSONAL INFORMATION
 

1. Wisdom Tuition Centre will retain personal information for as long as it is reasonably necessary for the purposes for which it was collected, including educational, administrative, accounting, record-keeping or legal purposes.

2. When personal information is no longer reasonably required, the Centre may delete, destroy or anonymise it in accordance with our administrative practices and applicable requirements.

3. Certain records may need to be retained for a longer period where required for legitimate administrative, financial, legal or regulatory purposes.
    

11. ACCURACY OF PERSONAL INFORMATION
 

1. Wisdom Tuition Centre aims to maintain personal information that is reasonably accurate, complete and up to date for the purposes for which it is used.

2. Parents/guardians should inform the Centre if there are changes to important information, such as telephone numbers, emergency contact details or other information relevant to the student's enrolment and participation.

3. The Centre may request updated information where reasonably necessary for the continued administration of tutoring services.
    

12. YOUR RIGHTS REGARDING PERSONAL INFORMATION
 

Subject to applicable requirements, individuals may have rights in relation to their personal information, including the right to:

• request access to personal information held by the Centre;

• request correction of inaccurate or incomplete personal information;

• make enquiries regarding how their personal information is being processed; and

• make a complaint or raise a concern regarding the handling of their personal information.
   

Requests may be subject to reasonable verification and applicable legal requirements.
 

The Malaysian Personal Data Protection framework recognises rights including being informed about processing, access to personal data and correction of personal data.
 

13. PERSONAL INFORMATION RELATING TO STUDENTS BELOW 18
 

1. Wisdom Tuition Centre provides tutoring services to students who may be below 18 years of age.

2. Where a student is below 18, we generally communicate with and obtain relevant information from the student's parent or legal guardian for registration, administration, communication and other matters relating to the student's tutoring services.

3. Parents/guardians are responsible for providing information that is reasonably necessary for the Centre to safely and appropriately provide its services to the student.
    

14. CHANGES TO THIS PRIVACY NOTICE
 

1. Wisdom Tuition Centre may update this Privacy Notice from time to time to reflect changes in our services, operations, practices, technology or applicable requirements.

2. The latest version will be made available through our website.

3. Where appropriate, significant changes may also be communicated through the Centre's usual communication channels.

4. The version and effective date shown at the beginning of this Privacy Notice indicate the current version applicable to our services.
    

15. QUESTIONS, REQUESTS AND COMPLAINTS
 

If you have questions about this Privacy Notice, wish to request access to or correction of your personal information, or wish to raise a concern regarding the handling of your personal information, please contact:
 

Wisdom Tuition Centre
Semporna, Sabah, Malaysia
WhatsApp/Telephone: 012 863 4888
Email: wisdomenglishc @gmail.com
 

We will consider and respond to reasonable enquiries, requests or complaints in accordance with applicable requirements.
 

16. ACKNOWLEDGEMENT
 

By providing personal information to Wisdom Tuition Centre, you acknowledge that you have had an opportunity to read and understand this Privacy Notice and that your personal information may be collected, used and disclosed for the purposes described above, subject to applicable law.
 

Where separate consent is required or appropriate, particularly for identifiable photographs, videos, student work, testimonials or promotional materials, the Centre may request separate consent.